Orders
Paying for, approving and tracking your customers’ orders.
9 articles
- What happens when a customer ordersFrom your store to your customer’s door.
- Order statuses explainedWhat each status in Orders means and what to do next.
- Paying for ordersWhat you pay for each order, and how.
- Approving orders for fulfilmentThe last step before an order is packed.
- Why does my order say “Needs Supplio review”?When we have to check an order before you can pay.
- Cancelling or changing an orderWhat you can do before and after an order ships.
- Orders that ship in more than one parcelWhy some orders arrive in separate parcels.
- When your customer cancels or gets a refundWhat happens in Supplio when an order changes in your store.
- Exporting ordersDownload your orders as a CSV file.
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