We couldn’t work out the fulfilment cost automatically. Common reasons are:
- there’s no shipping rate set up for that destination yet;
- a product in the order can’t be matched to a Supplio product; or
- the order contains products from more than one supplier, so it ships in separate parcels. See orders that ship in more than one parcel.
We’ll review it and confirm the cost. You don’t need to do anything, but you’re welcome to contact us with the order number.
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