Wrong, missing or faulty items

When your customer receives the wrong thing.

Updated 7 November 2026

If your customer received the wrong product, an item is missing or a product is faulty, contact us with the order number and photos.

If we or our fulfilment partner got it wrong, or the product is faulty, we’ll replace or credit the wholesale cost of the affected items.

Was this article helpful?

Can’t find what you need?

Send us a message and we’ll help.