You are the seller to your customer, so refunds to customers are made by you through your store. Supplio can’t refund your customers directly.
What we credit
- Before dispatch: if an order is stopped in time, we credit the products and shipping. The fulfilment fee is credited only if work hasn’t started.
- After dispatch: products aren’t refundable unless they’re faulty, or the problem was caused by us or our fulfilment partner.
- Failed delivery or return to sender: not refundable.
- Orders we can’t fulfil: for example if a product is out of stock. These are held and credited if you’ve already paid.
Where a credit changes an invoice, we issue a credit note. The full rules are in our Refund Policy.
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